INTRODUCTION
Tenacore is dedicated to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines how we handle your personal information to provide you with a secure and personalised shopping experience.
SECTION 1 - PERSONAL INFORMATION
- What We Collect: We gather information that you provide directly to us during the shopping process, including your name, billing and shipping addresses, payment information, email address, and phone number. We also collect data about your browsing behaviour, preferences, and interaction with our website through automated means such as cookies.
- Usage: Your data enables us to fulfil your orders, process payments, communicate about orders and promotional offers, maintain your account, and personalise your shopping experience.
SECTION 2 - CONSENT
Obtaining Your Consent We believe in seeking and obtaining your explicit consent before collecting, using, or disclosing your personal information for purposes beyond those for which it was originally collected. When you choose to provide personal information to us, you consent to its use in line with this privacy policy.
How We Use Consent
- Marketing Communications: We will send you marketing communications via email only if you have opted-in. You have the right to withdraw your consent at any time by clicking the unsubscribe link in any email communication or by contacting us directly.
- Cookies and Tracking Technologies: For non-essential cookies and tracking technologies, we seek your consent before placing them on your device. You can manage your preferences through our cookie consent tool on our website.
Withdrawing Your Consent: You may withdraw your consent for us to process your personal information at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us at info@tenacore.co.uk. Upon receiving a withdrawal of consent, we will stop processing the relevant personal information and, where applicable, delete it unless another legal basis for processing and retaining such data applies.
Impact of Withdrawing Consent: Please be aware that withdrawing consent may mean we will not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
SECTION 3 - DISCLOSURE
We may share your data with service providers who assist us in fulfilling orders, delivering packages, processing payments, and so on. These providers are bound by confidentiality agreements to ensure the protection of your data.
Disclosure for Legal Reasons: We may also disclose your personal information to third parties if required to do so by law, or if we believe in good faith that such action is necessary to:
- Comply with legal obligations or governmental requests;
- Enforce our terms and conditions;
- Protect the rights, property, or safety of Tenacore, our customers, or others.
SECTION 4 - HOSTING
Our website is hosted on Webflow, a leading web development platform that is committed to data security. Webflow provides us with the online architecture that allows us to offer you our services safely and securely.
SECTION 5 - THIRD-PARTY SERVICES
- Engagement with Third Parties: At Tenacore, we engage with selected third parties to perform functions and provide services to our business and customers, including hosting services, payment processing, shipping, and marketing assistance. We share your personal information with these third parties, but only to the extent necessary to perform these services on our behalf.
- Third-Party Service Providers: Our third-party service providers are obligated by contract to protect the confidentiality of your personal information and to use it solely for the purpose of providing their services to us. They are also required to comply with data protection laws and regulations applicable to their operations.
- Third-Party Websites: Our website may contain links to third-party websites. Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website's terms of use. We encourage you to read the privacy statements of these other sites for information on their privacy practices.
- Social Media and External Platforms: We may interact with registered users of various social media platforms, including but not limited to, LinkedIn. Please note that any content you post to such platforms (on our pages or elsewhere), and any information you share with us through those platforms, may be visible to other users and is not subject to this Privacy Policy.
- Changes to Our Relationships with Third Parties: We will notify you if there are any changes in our relationships with third parties that might affect how your personal information is collected or shared.
SECTION 6 - SECURITY
The security of your personal information is of utmost importance to us. We implement various security measures to safeguard your personal data when you place orders or access your account.
Security Measures
- Encryption: Our website uses SSL encryption technology to ensure that your personal information, including payment details, is securely transmitted over the internet.
- Data Storage: Personal data (excluding payment details) collected through our website is stored on secure servers managed by Webflow, which employs robust physical and electronic safeguards to protect your data.
- Access Control: Access to your personal information is restricted to authorised Tenacore personnel only and is subject to strict confidentiality obligations.
Continuous Monitoring: We regularly review our information collection, storage, and processing practices to update our physical, technical, and organisational security measures.
Reporting Security Issues: If you have any concerns about security or suspect a security breach, please contact us immediately at info@tenacore.co.uk. We are dedicated to responding promptly and effectively to security incidents.
SECTION 7 - SECURE PAYMENTS
Secure Payment Gateways: For your security and convenience, Tenacore processes payments through trusted payment gateways, Stripe and PayPal. These platforms are renowned for their robust security measures and are compliant with the most stringent industry standards.
- Stripe Security: Stripe is a global leader in online payment processing, offering a secure infrastructure for internet transactions. It employs best-in-class security tools and practices to protect your information, including encryption of sensitive data and financial information.
- PayPal Security: PayPal offers a secure way to make online purchases without sharing your financial information with sellers. With advanced encryption, fraud detection, and buyer protection policies, PayPal enables you to shop with confidence.
How Your Payment Information is Handled
- When you make a purchase on our site, your payment details are directly processed by Stripe or PayPal, depending on your chosen payment method. Tenacore does not store your card details or have access to your financial information, ensuring an added layer of security for your transactions.
Detailed Information on Encryption:
- SSL/TLS Encryption: Both Stripe and PayPal use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption. This encryption creates a secure channel between the user's browser and the server, ensuring that all data passed between them remains private and integral. SSL/TLS encryption is symbolised by a padlock icon in the browser's address bar, indicating that the connection is secure.
- AES Encryption: Advanced Encryption Standard (AES) is commonly used for encrypting data stored on servers. Stripe, for instance, ensures that sensitive data like credit card numbers are stored using AES-256 encryption. This level of encryption is widely regarded as virtually impenetrable using brute force methods due to the large key sizes.
- PCI DSS Compliance: Both Stripe and PayPal adhere to the Payment Card Industry Data Security Standard (PCI DSS). This is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Being PCI compliant means that the payment gateways follow rigorous protocols to protect cardholder data during and after transactions.
- Tokenisation: Stripe uses tokenisation to further secure credit card transactions. Instead of storing actual card numbers on the server, Stripe replaces them with unique identification symbols (tokens) that retain all the essential information without compromising the card's security. This process means that even in the unlikely event of a data breach, the actual card numbers are not exposed.
SECTION 8 - COOKIES
Introduction This Cookie Policy explains how Tenacore ("we", "us", or "our") uses cookies and similar technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Why do we use cookies? We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes.
Types of cookies we use
- Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
- Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
- Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customise our website for you.
How can I control cookies? You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
Changes to the Cookie Policy: We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
Contact us: If you have any questions about our use of cookies or other technologies, please email us at info@tenacore.co.uk.
SECTION 9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
Policy Updates and Revisions: Tenacore reserves the right to update or modify this privacy policy at any time and without prior notice, to reflect changes in our personal information practices or relevant laws. We will post the revised policy on our website, indicating at the top of the policy the date it was last updated.
Notification of Changes: Should there be any significant changes to our privacy practices that might materially affect the way we handle your personal information, we will endeavor to provide you with a more prominent notice through email, or a notification on our website prior to the change becoming effective.
Reviewing the Policy: We encourage you to review this privacy policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our website or services after any modification to this privacy policy will constitute your acceptance of such modification.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tenacore.co.uk
or by mail at
Tenacore
[Re: Privacy Compliance Officer]
Milton Keynes Business Centre
Foxhunter Drive
Milton Keynes
MK14 6GD
